Shipping Policy

DELIVERY LOCATIONS

Dropbear Outdoors makes deliveries to Australia, New Zealand, the United States and Europe.

PROCESSING YOUR ORDER

An e-mail confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

After receiving your order confirmation email, all orders are processed within one week (excluding weekends and holidays). You will receive another notification when your order has shipped. 

TRACKING ORDERS

When your order has shipped, you will receive an email notification from us, including a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please get in touch with us at info@dropbearoutdoors.com with your name and order number, and we will look into it for you.

DELIVERY TIMES

Orders are usually dispatched within one week, depending on product and order location. We endeavour to get your order to you ASAP. Once your order has been dispatched, delivery time will be subject to the delivery service selected, but depending on location, it will be around one week. 

Our products get sent directly from the manufacturers and our local warehouses, which are located in Australia, the United States, Europe and China.

We produce Custom Orders after you place and confirm your order and design. Production can take up to two weeks, depending on your requests. We ship all our custom orders directly from the factory to your doorstep. Shipping of customised products can take up to two weeks, depending on your location. 

When you need express shipping, please get in touch with us before you order so we can ensure the product of your choice is available for express delivery. A surcharge applies. 

If you have any questions regarding shipping times please get in touch with us at info@dropbearoutdoors.com

PRICES AND PAYMENT

All prices on the website are in AUD. You can change the currency to your preferred one in the dropdown menu at the bottom of every page. Australian orders are inclusive of GST where applicable. Prices are subject to change without notice.

ORDERS SENDING PROCESS

  • FREE Shipping to the United States.
  • FREE Shipping on a lot of selected products to all other countries.
  • Delivery costs vary depending on the product, the country the parcel is being delivered to, and the delivery method chosen. Dropbear Outdoors uses Standard Postage, which includes tracking. Contact customer service to discuss options if an alternative form of postage is required.
  • International orders are without GST.
  • You must pay the Order Amount by credit card or Direct Deposit when submitting the Order. Dropbear Outdoors accepts Visa, Mastercard, Amex, PayPal, Google Pay, Apple Pay and Shop Pay.
  • Customs will quarantine some parcels sent overseas until an additional fee is paid to Customs to release the parcel to you. Please check the applicable Customs laws in your country before placing your order. Dropbear Outdoors is not liable to pay such fees and is not responsible for the rejection of your parcel.

REFUNDS AND RETURNS

Please refer to our Refund Policy page.