Shipping Policy

 DELIVERY LOCATIONS

Dropbear Outdoors makes deliveries to Australia, New Zealand, United States and Europe.

PROCESSING YOUR ORDER

An e-mail confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

All orders are processed within 3 to 14 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

TRACKING ORDERS

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at info@dropbearoutdoors.com with your name and order number, and we will look into it for you.

DELIVERY TIMES

Orders are usually dispatched within 3-14 business days, depending on product and order location. We endeavor to get your order to you ASAP. Once your order has been dispatched, delivery time will be subject to the delivery service selected but depending on location it is 7 till 30 days. 

Our products get send directly from the manufacturers and our local warehouses, which are located in Australia, United States, Europe and China.

When you need express shipping, please contact us before you order so we can ensure the product of your choice is available for express delivery. A surcharge applies. 

If you have any questions regarding shipping times please contact us at info@dropbearoutdoors.com

PRICES AND PAYMENT

All prices on the website are in AUD. You have the option to change the currency to your preferred one in the dropdown menu at the bottom of every page. Australian orders are inclusive of GST where applicable. Prices are subject to change without notice.

ORDERS SENDING PROCESS

  • FREE Shipping to the United States.
  • FREE Shipping on a lot of selected products into all other countrys.
  • Delivery costs vary depending on the product and the country the parcel is being delivered to and the delivery method chosen. Dropbear Outdoors uses Standard Postage which includes tracking. If an alternative form of postage is required contact customer service to discuss options.
  • International orders are without GST.
  • You must pay the Order Amount by credit card or Direct Deposit at the time of submitting the Order. Dropbear Outdoors accepts Visa, Mastercard, Amex, PayPal, Google Pay, Apple Pay and Shop Pay.
  • Some parcels sent overseas will be quarantined by Customs until an additional fee is paid to Customs to release the parcel to you. Please check the applicable Custom laws in your country before placing your order. Dropbear Outdoors is not liable to pay such fees and is not responsible for the rejection of your parcel

REFUNDS AND RETURNS

Please refer to our Refund Policy page.